Bilingual Teller - Customer Experience

PNC Financial Services Group, Inc.; Vail (CO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Teller in our Branch Banking team based in Vail, CO. The role focuses on delivering a personalized customer experience, educating customers on financial options, and driving product referrals. Bilingual Spanish is preferred to assist a diverse client base.

This in-office role emphasizes adherence to policies and efficient branch operations, with opportunities to engage customers and leverage digital tools for transactions.

Qualifications

• No university degree required; high school diploma or equivalent acceptable.
• Bilingual in Spanish preferred
• Strong customer service and sales abilities
• Experience in teller/customer-facing roles is a plus

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Teller in our Branch Banking team based in Vail, CO. The role focuses on delivering a personalized customer experience, educating customers on financial options, and driving product referrals. Bilingual Spanish is preferred to assist a diverse client base.

This in-office role emphasizes adherence to policies and efficient branch operations, with opportunities to engage customers and leverage digital tools for transactions.