Bilingual Teller: Customer Experience Pro

M&T Bank Corporation; City of Syracuse (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid volunteer time

Job summary

M&T Bank Corporation in Syracuse, New York, is seeking a Customer Service Associate to deliver exceptional in-branch experiences. You will assist customers with transactions, educate on digital options, and balance daily operations while maintaining AML/KYC compliance.

The role emphasizes empathy, flexibility, and strong communication to uphold our brand and risk controls. On-site position with competitive benefits and scheduling supports community banking.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Ability to communicate fluently in English and a second language; assessment will determine proficiency.

Responsibilities

• Provide outstanding customer service and resolve routine customer problems promptly.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet customers, understand needs, and address immediate requests in the lobby.
• Balance and process transactions accurately following bank policy.
• Log customer complaints and escalate issues to resolution.
• Assist with branch operations like cash ordering, vault, and wire transfers.
• Maintain accuracy in customer/account maintenance and AML/KYC activities.

Skills

Customer service

Bilingual capability

Data entry

Cash handling

Verbal communication

Education

High school diploma

Tools

Internet proficiency

Job description

M&T Bank Corporation in Syracuse, New York, is seeking a Customer Service Associate to deliver exceptional in-branch experiences. You will assist customers with transactions, educate on digital options, and balance daily operations while maintaining AML/KYC compliance.

The role emphasizes empathy, flexibility, and strong communication to uphold our brand and risk controls. On-site position with competitive benefits and scheduling supports community banking.