Bilingual Telephone Operator – Evening Shift

Larkin Community Hospital; Florida; On-site; USD 31,000 - 46,000; Full time

Job summary

Larkin Community Hospital in Hialeah, FL is seeking a dedicated Telephone Operator to manage inbound and outbound calls, direct them to the correct departments, and support smooth daily operations.

Requirements include a high school diploma, strong verbal communication, and the ability to multitask in a fast-paced environment. Prior customer service or call-center experience is preferred; bilingual English/Spanish is a plus. Work hours are Monday through Friday, 3:00 pm – 11:30 pm.

Qualifications

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with multi-line phone systems and call center software.
• Familiarity with customer relationship management (CRM) tools.
• Bilingual (English/Spanish)
• Prior experience in an office or administrative support role

Responsibilities

• Handle inbound and outbound calls professionally.
• Direct calls to appropriate departments or personnel.
• Maintain accurate call logs and manage multiple lines.
• Provide courteous customer service to clients, partners, and staff.

Skills

Verbal communication

Multitasking

Telephone systems

Office software

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Telephone systems

Call center software

CRM tools

Job description

Larkin Community Hospital in Hialeah, FL is seeking a dedicated Telephone Operator to manage inbound and outbound calls, direct them to the correct departments, and support smooth daily operations.

Requirements include a high school diploma, strong verbal communication, and the ability to multitask in a fast-paced environment. Prior customer service or call-center experience is preferred; bilingual English/Spanish is a plus. Work hours are Monday through Friday, 3:00 pm – 11:30 pm.