TELEPHONE OPERATOR

Larkin Community Hospital; Florida; On-site; USD 31,000 - 46,000; Full time

Job summary

Larkin Community Hospital in Hialeah, FL is seeking a dedicated Telephone Operator to manage inbound and outbound calls, direct them to the correct departments, and support smooth daily operations.

Requirements include a high school diploma, strong verbal communication, and the ability to multitask in a fast-paced environment. Prior customer service or call-center experience is preferred; bilingual English/Spanish is a plus. Work hours are Monday through Friday, 3:00 pm – 11:30 pm.

Qualifications

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with multi-line phone systems and call center software.
• Familiarity with customer relationship management (CRM) tools.
• Bilingual (English/Spanish)
• Prior experience in an office or administrative support role

Responsibilities

• Handle inbound and outbound calls professionally.
• Direct calls to appropriate departments or personnel.
• Maintain accurate call logs and manage multiple lines.
• Provide courteous customer service to clients, partners, and staff.

Skills

Verbal communication

Multitasking

Telephone systems

Office software

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Telephone systems

Call center software

CRM tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TELEPHONE OPERATOR

Full-Time Hialeah, FL, US

10 days ago Requisition ID: 4593

About the Role:

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency. This position ensures that all calls are directed to the appropriate departments or personnel promptly, contributing to smooth operational workflows and excellent customer service. The operator serves as the first point of contact for clients, partners, and internal staff, representing the organization’s image through courteous and clear communication. Additionally, the role involves maintaining accurate call logs and managing multiple lines simultaneously to support business needs. Ultimately, the Telephone Operator helps maintain seamless communication channels that are vital for organizational success and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with multi-line phone systems and call center software.
• Familiarity with customer relationship management (CRM) tools.
• Prior experience in an office or administrative support role

About the Role:

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency. This position ensures that all calls are directed to the appropriate departments or personnel promptly, contributing to smooth operational workflows and excellent customer service. The operator serves as the first point of contact for clients, partners, and internal staff, representing the organization’s image through courteous and clear communication. Additionally, the role involves maintaining accurate call logs and managing multiple lines simultaneously to support business needs. Ultimately, the Telephone Operator helps maintain seamless communication channels that are vital for organizational success and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with multi-line phone systems and call center software.
• Familiarity with customer relationship management (CRM) tools.
• Bilingual (English/Spanish)
• Prior experience in an office or administrative support role

Monday through Friday 3:00 pm - 11:30 pm