Healthcare Switchboard Specialist: Multi-Line Calls

Larkin Community Hospital; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Larkin Community Hospital in South Miami, FL is seeking a full-time Switchboard Operator to manage multi-line telephone systems and route calls to the appropriate departments. This role serves as the frontline contact for callers, providing information and support with a professional demeanor.

The operator will handle emergency calls, maintain logs, and coordinate with staff to ensure smooth communication across the organization, contributing to patient service and operational efficiency.

Qualifications

• High school diploma or equivalent is required.
• Proven customer service or telephone operator experience.
• Strong verbal communication and professional telephone manner.
• Ability to multitask and manage multiple phone lines.

Responsibilities

• Answer and route incoming calls promptly to the appropriate personnel or departments.
• Provide information about services, policies, and procedures as needed.
• Maintain detailed records of calls, messages, and relevant information for follow-up.
• Operate and monitor multi-line telephone systems to ensure lines function properly.
• Assist with emergency call handling and escalate urgent matters as needed.
• Coordinate with administrative staff to support communication needs.
• Maintain confidentiality and professionalism in all communications and interactions.

Skills

Customer service

Verbal communication

Multitasking

Telephone etiquette

Basic phone systems

VoIP experience

Microsoft Office

Education

High school diploma or equivalent

Tools

VoIP systems

Microsoft Office Suite

Job description

Larkin Community Hospital in South Miami, FL is seeking a full-time Switchboard Operator to manage multi-line telephone systems and route calls to the appropriate departments. This role serves as the frontline contact for callers, providing information and support with a professional demeanor.

The operator will handle emergency calls, maintain logs, and coordinate with staff to ensure smooth communication across the organization, contributing to patient service and operational efficiency.