Remote Bilingual Tech Support Analyst

United States Digital Space LLC; United States; Remote; USD 48,000 - 54,000; Full time

Benefits offered by this job

PTO

9 paid holidays

Volunteer hours

Employee Assistance Program

Job summary

United States Digital Space LLC is seeking a bilingual Technical Support Analyst to provide remote customer support for our pharmacy technology products. You will respond to inbound calls, open service requests, and escalate issues as needed.

This is a remote role with 3 weeks of on-site training at our Mission, KS headquarters. Strong French fluency, technical acumen, and customer service skills are required to deliver exceptional support.

Qualifications

• Associate's degree or higher, or 2 years of related experience.
• Proficient in written and verbal French.
• Basic Windows OS knowledge.
• Experience with desktop and peripheral troubleshooting.
• Familiarity with ticketing/service desk and SLA-driven resolution times.

Responsibilities

• Analyze, troubleshoot, maintain and repair computer systems and peripherals.
• Maintain, upgrade or replace software and provide hardware support.
• Manage user accounts, rights and security groups.
• Maintain progressive knowledge of company systems.
• Perform other duties as assigned.

Skills

French fluency

Problem solving

Customer service

Multitasking

Education

Associate's degree or higher

Tools

Ticketing software

Job description

United States Digital Space LLC is seeking a bilingual Technical Support Analyst to provide remote customer support for our pharmacy technology products. You will respond to inbound calls, open service requests, and escalate issues as needed.

This is a remote role with 3 weeks of on-site training at our Mission, KS headquarters. Strong French fluency, technical acumen, and customer service skills are required to deliver exceptional support.