Bilingual Technical Support Specialist

The Reynolds and Reynolds Company; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) 6% match

Paid time off

Onsite dining facility with complimentary meals

Fitness center

Onsite medical center

Social and sports leagues

Volunteering initiatives

Job summary

A leading technology firm in the United States is seeking a Bilingual Technical Support Specialist to provide support for customers troubleshooting a range of computer equipment. The ideal candidate will be bilingual in Spanish and English, possess excellent customer service skills, and have relevant certifications. This entry-level position offers a competitive salary and comprehensive benefits, including medical insurance and a 401(k) match.

Qualifications

• Customer service position requiring bilingual fluency.
• Preferred CompTIA A+ and/or Network+ certifications.
• Ability to effectively troubleshoot a variety of technical issues.

Responsibilities

• Serve as the single point of contact for customer support.
• Provide troubleshooting support for computer equipment.
• Ensure customer satisfaction through effective communication.

Skills

Bilingual in Spanish and English

Excellent customer service skills

Critical thinking

Analytical problem-solving

Teamwork

Education

High School diploma or equivalent

CompTIA A+ certification

Network+ certification

Job description

Join to apply for the Bilingual Technical Support Specialist role at The Reynolds and Reynolds Company

Job Description

Reynolds and Reynolds is currently seeking Technical Support Specialists who are bilingual in Spanish and English. As a Bilingual Technical Support Specialist, you will use your proficiency in both languages to serve as the single point of contact in supporting our customers with troubleshooting computer equipment such as PCs, Scanners, Printers, Data Communication Equipment, Routers, Switches, Wireless, RFID, Antivirus and Firewalls. You will interact with customers and associates to ensure the highest level of customer satisfaction is achieved. If you are looking for an entry level position utilizing your bilingual and technical knowledge, this is the job for you!

Requirements

• CompTIA A+ and/or Network+ certifications preferred
• Ability to think critically, analytically, problem solve, and work in a team environment
• Excellent customer service skills
• High School diploma or equivalent
• Must possess excellent verbal and written skills, in both English and Spanish

Benefits

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Dayton, OH – $80,000.00–$110,000.00