Software Support Consultant (Entry Level) Customer Service College Station, TX

The Reynolds and Reynolds Company; College Station (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

Paid time off

401(k) with match

Free onsite dining

Gym access

401(k) with match

Onsite dining and gym

Onsite medical center

Wellness benefits

Job summary

A leading software solutions provider in College Station seeks a Software Support Consultant to help customers with software questions and enhance their experience. This role requires strong communication skills, analytical thinking, and a positive attitude. A degree in Information Technology or a related field is a plus. The company offers a competitive salary, excellent benefits, a supportive team environment, and opportunities for career advancement.

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to analyze problems and troubleshoot software issues.
• Organizational skills with attention to detail.
• Customer-focused, with a positive attitude.
• Willing to learn new systems and processes (full training provided).

Responsibilities

• Assist customers in resolving software questions and issues.
• Guide users on best practices for software solutions.
• Document solutions and enhance support resources.
• Collaborate with teammates to improve customer experience.

Skills

Communication skills

Analytical thinking

Detail-oriented

Customer-focused

Willingness to learn

Education

Degree in Information Technology or related fields

Job description

Job Description

Launch your career with Reynolds and Reynolds! Are you a problem solver who enjoys helping others? Join our Technical Support Center as a Software Support Consultant and work with a great team, excellent benefits, and real opportunities for growth.

What you’ll do

• Help customers resolve software questions and issues by phone, email, or chat
• Guide users through features and best practices for our software solutions
• Document solutions and contribute to making our support resources even better
• Work with teammates to continuously improve our customer experience

Who we’re looking for

• Great communication skills (written and verbal)
• Analytical and enjoy troubleshooting
• Detail-oriented and organized
• Customer-focused, with a positive attitude
• Willing to learn new systems and processes (full training provided)

Education

Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required.

Why join Reynolds and Reynolds

• Competitive salary and performance-based growth
• Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym, and more
• Onsite medical center and wellness benefits
• Supportive team environment and ongoing training
• Opportunities to make an impact and advance your career

Ready to get started? Apply today to join our growing team!

Requirements