Bilingual Technical Support Specialist

Veeva; Columbus (OH); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva, located in Columbus, OH, is seeking a Customer Support Representative to assist end users with Veeva’s applications. This role requires effective communication, organizational skills, and the ability to swiftly resolve client issues. Candidates should have a minimum of 1 year in a technical support role and must live within a two-hour radius of Columbus. Bilingual candidates fluent in Spanish are encouraged to apply.

The position offers competitive benefits, including medical, flexible PTO, and retirement programs.

Qualifications

• 1+ year relevant experience in a technical customer support role or related technical field.
• Demonstrated competence in standard computer packages.
• Must live within 2 hours from Columbus, OH, USA.

Responsibilities

• Advise end users on best practices for Veeva’s applications.
• Identify and resolve client issues related to Veeva’s applications.
• Build strong relationships with all users of Veeva’s applications.

Skills

Effective communication

Organizational skills

Time management

Customer service

Bilingual in Spanish

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Veeva, located in Columbus, OH, is seeking a Customer Support Representative to assist end users with Veeva’s applications. This role requires effective communication, organizational skills, and the ability to swiftly resolve client issues. Candidates should have a minimum of 1 year in a technical support role and must live within a two-hour radius of Columbus. Bilingual candidates fluent in Spanish are encouraged to apply.

The position offers competitive benefits, including medical, flexible PTO, and retirement programs.