Analyst - Sales Support

Veeva Systems; Chicago (IL); Remote; USD 50,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

A leading SaaS company is seeking a motivated Sales Support Analyst to support the North America Sales team. This role involves building relationships, processing subscription orders, and assisting customers with inquiries. Ideal candidates have a university degree, along with 2+ years of experience in sales support or customer service. Strong communication and organizational skills are essential, and intermediate Excel proficiency is required. Flexible workplace options available.

Qualifications

• 2+ years in a sales supporting function or a customer support environment is required.

Responsibilities

• Build trusted relationships through direct communication.
• Create and process subscription and renewals opportunities.
• Answer customer questions about the order process.
• Daily navigation in a CRM system.
• Act with urgency, integrity and a focus on the customer.

Skills

Strong written and oral communication skills in English

Intermediate Excel skills

Strong organizational and time management skills

Problem-solving abilities

Ability to work independently

Education

University degree (BA, BSc, BBA) or equivalent work experience

Tools

CRM systems

MS Office (PowerPoint, Word)

Google Suite (Docs, Sheets, Slides)

Job description

Analyst - Sales Support

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.

We are a Work Anywhere company, supporting flexibility to work from home or in the office.

The Role

Veeva is looking for an energetic Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented and energetic individual who is interested in developing sales support and customer service best practices.

What You’ll Do

• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewals opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation in a CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Work on special projects, as needed
• Act with urgency, integrity and a focus on the customer

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 2+ years in a sales supporting function or a customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel skills
• Experience working in a CRM system
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

Nice to Have

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it.
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $50,000 - $85,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary within the range above or below, depending on experience and location. Compensation may include variable bonus and/or stock bonus.

Location

Downers Grove, IL (and other locations available)

Seniority Level

Entry Level

Employment Type

Full-time

Job Function

Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

Equal Opportunity Employer Statement

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

For assistance due to disability, email [e-mail].