Global Clinical Support Specialist – Life Sciences SaaS

Veeva Systems; Columbus (OH); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Clinical Research professional for its Clinical Support team in Columbus, Ohio. This role requires familiarity with Electronic Data Capture technology and entails supporting clients and internal stakeholders. Responsibilities include troubleshooting issues, providing global product support, and maintaining documentation.

Join a thriving SaaS company in transforming the life sciences industry. This position offers a range of perks, including medical insurance, flexible PTO, and retirement programs.

Qualifications

• University degree or 3 years relevant experience in Electronic Data Capture technology.
• Desire to learn new soft and technical skills.
• Experience working closely across diverse teams.
• Ability to diagnose and use industry-standard tools.
• Fluent in English, both written and verbal.
• Analytical mindset with a hands-on approach.

Responsibilities

• Provide global support covering all issues related to Veeva Clinical products.
• Troubleshoot critical production issues affecting end-users.
• Handle inquiries regarding all technical issues.
• Gather information for analysis and propose resolutions.
• Document new processes and keep documentation updated.

Skills

Electronic Data Capture technology

Analytical mindset

Problem-solving

Effective communication

Soft and technical skills

Education

University Degree or 3 years relevant experience

Tools

Zendesk

Jira

Confluence

Job description

Veeva Systems is seeking a Clinical Research professional for its Clinical Support team in Columbus, Ohio. This role requires familiarity with Electronic Data Capture technology and entails supporting clients and internal stakeholders. Responsibilities include troubleshooting issues, providing global product support, and maintaining documentation.

Join a thriving SaaS company in transforming the life sciences industry. This position offers a range of perks, including medical insurance, flexible PTO, and retirement programs.