Technical Customer Service Associate

Veeva; Columbus (OH); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva, located in Columbus, OH, is seeking a Customer Support Representative to assist end users with Veeva’s applications. This role requires effective communication, organizational skills, and the ability to swiftly resolve client issues. Candidates should have a minimum of 1 year in a technical support role and must live within a two-hour radius of Columbus. Bilingual candidates fluent in Spanish are encouraged to apply.

The position offers competitive benefits, including medical, flexible PTO, and retirement programs.

Qualifications

• 1+ year relevant experience in a technical customer support role or related technical field.
• Demonstrated competence in standard computer packages.
• Must live within 2 hours from Columbus, OH, USA.

Responsibilities

• Advise end users on best practices for Veeva’s applications.
• Identify and resolve client issues related to Veeva’s applications.
• Build strong relationships with all users of Veeva’s applications.

Skills

Effective communication

Organizational skills

Time management

Customer service

Bilingual in Spanish

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Role

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role
• 1+ year relevant experience in a technical customer support role or related technical field
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Must live within 2 hours from Columbus, OH, USA
• Bilingual in Spanish

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $35,000 - $65,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].