Bilingual Technical Support Specialist

Valor Intelligent Processing; Addison (TX); On-site; USD 9,987 - 19,286; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

Valor Intelligent Processing in Addison, Texas is seeking a motivated Technical Support Representative to assist customers with technical issues. This role requires providing first-level support via various channels and maintaining high customer satisfaction.

The ideal candidate will possess strong analytical skills and communication abilities, along with a high school diploma. The position offers competitive compensation and a range of benefits, including PTO and health coverage.

Qualifications

• Must be 18 years or older.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Document all technical issues and resolutions in the system.

Skills

Fluent in English and Spanish

Strong analytical and problem-solving skills

Excellent communication and customer service abilities

Education

High school diploma or GED

Job description

Valor Intelligent Processing in Addison, Texas is seeking a motivated Technical Support Representative to assist customers with technical issues. This role requires providing first-level support via various channels and maintaining high customer satisfaction.

The ideal candidate will possess strong analytical skills and communication abilities, along with a high school diploma. The position offers competitive compensation and a range of benefits, including PTO and health coverage.