Entry-Level Tech Support & CX Specialist

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Job summary

Valor Intelligent Processing in Dallas, Texas, is seeking Customer Service Representatives to provide inbound support, help desk assistance, and technical troubleshooting. This entry-level role offers paid training and an opportunity to build a meaningful career.

Ideal candidates should possess strong communication skills, a customer-first mindset, and the ability to work dependably in a fast-paced environment. Compensation ranges from USD 13.10 to USD 17.25 per hour, with additional benefits available.

Qualifications

• 18+ years old with a high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Reliable wired high‑speed internet (20 Mbps+ download).
• Highly reliable, punctual, and motivated with a strong work ethic.

Responsibilities

• Manage inbound and outbound customer contacts in a courteous manner.
• Listen actively to customer concerns and provide accurate solutions.
• Troubleshoot customer issues and strive for first‑call resolution.
• Attend training sessions and stay updated on program changes.

Skills

Strong English communication skills

Typing speed of 20+ WPM

Excellent organization and problem-solving skills

Customer-first mindset

Ability to multi-task and self-manage

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

Valor Intelligent Processing in Dallas, Texas, is seeking Customer Service Representatives to provide inbound support, help desk assistance, and technical troubleshooting. This entry-level role offers paid training and an opportunity to build a meaningful career.

Ideal candidates should possess strong communication skills, a customer-first mindset, and the ability to work dependably in a fast-paced environment. Compensation ranges from USD 13.10 to USD 17.25 per hour, with additional benefits available.