Bilingual Tech Support & Dispatch Specialist

BAKERY EQUIPMENT & SVC CO; San Antonio (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

BAKERY EQUIPMENT & SVC CO in San Antonio, TX is seeking a Bilingual Technical Service Coordinator to be the first point of contact for the Service Department. You will support customers by phone, email, and in person, performing initial diagnostics and prioritizing dispatch to resolve issues quickly.

Fluency in Spanish is required. The role combines customer service, technical troubleshooting, and administrative duties across Service, Sales, and Parts, with a regular 8-hr day schedule in an

Qualifications

• 3–5 years of experience in customer service or administrative roles.
• BILINGUAL (FLUENT SPANISH SPEAKING) — REQUIRED. Must speak, read, and write fluently in English and Spanish.
• Working knowledge of mechanical/electrical equipment systems, or strong aptitude for learning technical troubleshooting.
• Proficient in Windows, Outlook, Word, Excel, and CRM/ERP systems.
• Excellent phone, listening, and written communication skills.
• Strong organizational and multitasking skills; able to manage competing priorities.

Responsibilities

• Customer Service and Technical Troubleshooting: Answer, track, and handle incoming calls and emails; perform initial troubleshooting; gather make, model, error codes, and symptoms; guide customers through basic steps and escalate when needed.
• Service Coordination and Dispatch: Prioritize and coordinate technician schedules; process service work orders; assist with scheduling and department organization; coordinate trainings and events.
• Records and Reporting: Maintain customer and service records in Salesforce; analyze statistics and compile reports; file paperwork and RFP/RFI/RFQ responses.
• Administrative and Cross-Functional Support: Provide clerical support; coordinate travel and expenses; assist with special projects; maintain confidentiality.

Skills

Bilingual Spanish

Customer service

Technical troubleshooting

Dispatch coordination

CRM/ERP systems

Windows Office

Tools

Salesforce

Job description

BAKERY EQUIPMENT & SVC CO in San Antonio, TX is seeking a Bilingual Technical Service Coordinator to be the first point of contact for the Service Department. You will support customers by phone, email, and in person, performing initial diagnostics and prioritizing dispatch to resolve issues quickly.

Fluency in Spanish is required. The role combines customer service, technical troubleshooting, and administrative duties across Service, Sales, and Parts, with a regular 8-hr day schedule in an