Bilingual Technical Service Coordinator

ADP, Inc.; San Antonio (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

BE&SCO Manufacturing seeks a Bilingual Technical Service Coordinator in San Antonio, TX to serve as the first point of contact for customers by phone, email and in person. The role combines customer service, basic technical troubleshooting, and dispatch coordination with a strong emphasis on Spanish language fluency.

You will gather equipment details, perform initial diagnostics, prioritize service calls, and maintain accurate records in Salesforce while supporting multiple departments.

Qualifications

• 3–5 years of experience in customer service or administrative roles.
• Bilingual in English and Spanish (read, write, speak fluently).
• Proficient with Windows, Outlook, Word, Excel, and CRM/ERP systems.

Responsibilities

• Answer, track, and respond to inquiries via phone and email in a professional manner.
• Perform initial troubleshooting and gather equipment details before dispatch.
• Prioritize and coordinate the Service Technician schedule and work orders.
• Maintain accurate customer and service records and support cross‑functional teams.

Skills

Bilingual (Spanish)

Communication skills

Organizational skills

CRM/ERP proficiency

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Technical Service Coordinator

Regular Full-Time San Antonio, TX, US

Salary Range: $19.00 To $23.00 Hourly

Job Description

Position Summary
The Bilingual Technical Service Coordinator is the first point of contact for BE&SCO Manufacturing's Service Department, supporting customers who need help with their equipment by phone, email, and in person. This role blends customer service, technical troubleshooting, and dispatch coordination - gathering equipment details, performing initial phone-level diagnostics, and prioritizing the Service Technician schedule so issues get resolved quickly and accurately. BILINGUAL (FLUENT SPANISH SPEAKING) - REQUIRED. The position also provides general office and administrative support to the Service, Sales, and Parts departments.

Essential Duties and Responsibilities

1. Customer Service and Technical Troubleshooting

• Answer, track, and handle incoming phone calls and emails in a professional and timely manner
• Perform initial phone-level troubleshooting to diagnose basic equipment issues before dispatching a Service Technician
• Gather make, model, error codes, and symptom details to accurately diagnose and prioritize service calls
• Guide customers through basic troubleshooting steps, escalating to a technician when the issue exceeds phone-level resolution

2. Service Coordination and Dispatch

• Prioritize and coordinate the Service Technician schedule based on urgency, complexity, and workload
• Process service work orders and maintain an orderly workflow
• Assist the Service Manager with scheduling, procedures, and department organization
• Coordinate service and customer trainings and other department events

3. Records and Reporting

• Maintain accurate customer and service records in Salesforce
• Analyze statistics, compile reports, and flag recurring technical issues to the Service Manager
• Proofread, process, and file paperwork, contracts, and RFP/RFI/RFQ responses

4. Administrative and Cross-Functional Support

• Provide general clerical and office support, including correspondence, filing, and supply coordination
• Coordinate travel arrangements, expense reports, and invoice processing
• Assist with special projects and other duties as assigned
• Maintain confidentiality when handling sensitive customer and business information

Minimum Qualifications

• 3-5 years of experience in customer service or administrative roles
• BILINGUAL (FLUENT SPANISH SPEAKING) - REQUIRED. Must speak, read, and write fluently in English and Spanish
• Working knowledge of mechanical/electrical equipment systems, or strong aptitude for learning technical troubleshooting
• Proficient in Windows, Outlook, Word, Excel, and CRM/ERP systems
• Excellent phone, listening, and written communication skills
• Strong organizational and multitasking skills; able to manage competing priorities

Preferred Qualifications

• Prior experience in equipment service, HVAC, or industrial maintenance
• Experience with Salesforce or similar CRM platforms
• Ability to read basic wiring diagrams, parts lists, or equipment manuals

Physical Requirements

• Sit for prolonged periods, up to 8 hours per day
• Extensive and continuous phone communication and computer/keyboard use
• Occasional visits to the manufacturing floor, which can be noisy

Location

This is an in‑person position located at:
200 Lombrano Street
San Antonio, TX 78207

Schedule

Monday - Friday
8:00 AM - 5:00 PM

Compensation

$19.00 - 23.00 per hour, depending on qualifications and experience.

Work Environment

This position requires regular onsite attendance in an office setting, with occasional time on the manufacturing floor, and regular interaction with customers by phone, email, and in person.