Surgery Scheduler

Houston Metro Urology; Sugar Land (TX); In loco; USD 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Descrizione del lavoro

Houston Metro Urology is seeking a Surgery Scheduler to support patients from intake to post-op, coordinating with physicians and facilities to ensure smooth scheduling and patient readiness.

Responsibilities include obtaining clearances, verifying benefits, and communicating financial and procedural details to patients with a focus on accuracy and timely service.

Competenze

• Minimum two years work experience in a medical clinic setting, preferably in a surgical practice.
• Surgery scheduling experience is required.
• Procedure scheduling experience is required.
• Basic knowledge of insurance plans, including Medicare and Medicaid.
• Excellent customer service and communication skills.
• Excellent organization skills to manage multiple physician schedules and facility coordination.
• Proficiency in Word, Excel and Outlook.

Mansioni

• Schedule, coordinate and reschedule all procedures and surgeries within 7 business days.
• Coordinate medical clearances, labs, and ancillary testing as needed.
• Verify insurance benefits and calculate patient responsibility.
• Obtain pre-certifications and prior authorizations from insurers.
• Provide pre-op instructions and financial counseling to patients.
• Collect patient co-pays, deductibles, and co-insurances.
• Document information in the patient record for tracking.
• Review schedules two days before procedures to confirm instructions and payments.
• Ensure clearance letters and tests are received and scanned before procedures.
• Enter updates, cancellations, or add-ons accurately.
• Communicate with physicians and staff regarding scheduling concerns.
• Answer calls promptly within 24 hours to patients, insurers, and staff.
• Provide high-level customer service in a professional manner.
• Provide coverage for other areas as needed and support the practice manager.

Conoscenze

Surgery scheduling

Medical terminology

Customer service

Communication

Organization

Phone etiquette

Formazione

High school diploma or equivalent

Strumenti

MS Word

MS Excel

Outlook

Descrizione del lavoro

Description

The Surgery Scheduler assists all Houston Metro Urology patients as they seek treatment at our Practice, whether as a new patient, returning patient or a patient being scheduled for surgery and/or a procedure. This must be done with the utmost care and accuracy when populating the physician's schedule, coordinating with facilities, and ensuring that the patient is fully prepared for the procedure or surgery.

Essential Functions of the Role

• Schedule, coordinates and reschedules accurately and timely all procedures and surgeries as ordered by physicians within 7 business days.
• Coordinates medical and cardiac clearances, labs, and ancillary testing, if required.
• Verify insurance benefits on all procedure and surgery patients, which includes calculating patient responsibility.
• Obtains surgical and ancillary service pre-certification/prior authorization from insurance companies.
• Provides procedure and surgery information, pre-op instructions and financial counseling to patients.
• Obtains payment for patient co-pays, deductibles and/or co-insurances.
• Documents information in patient medical record for tracking purposes.
• Review procedure and surgery schedules two days prior to the scheduled procedure or surgery day, check for errors in scheduling, confirm patient instructions given, ensure payment of patient responsibilities.
• Ensure patients have clearance letters, completed tests, labs and/or imaging results are received and scanned to medical record prior to the procedure or surgery.
• Ensures that updates, cancellations, or add-ons are properly entered and completed.
• Communicates as needed with physicians and other staff about any patient concerns/issues related to procedure or surgery scheduling.
• Answers and returns phone calls promptly within 24 hours to patients, insurance companies, pre-admission testing, surgical scheduling, and physicians.
• Provides the highest level of customer service dealing with patients in a prompt, pleasant and helpful manner.
• Provide coverage to other areas as needed and perform other duties as assigned by the practice manager.

Requirements

Qualifications

• Minimum two years work experience in a medical clinic setting, preferably in a surgical practice.
• Surgery scheduling experience required.
• Basic knowledge of insurance plans, including Medicare and Medicaid.
• Ability to enter patient demographic and insurance information quickly but accurately.
• Excellent customer service and communication skills.
• Excellent organization skills to maintain multiple physician schedules together with scheduling with area healthcare facilities.
• Proficiency in computer software use, including Word, Excel and Outlook.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• Surgery Scheduling: 2 years (Required)
• Procedure Scheduling: 1 year (Required)