Bilingual Surgery Scheduler

Hmutx; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Houston Metro Urology is seeking a dedicated Surgery Scheduler to support two physicians, coordinating procedures and ensuring patient preparedness. You will work closely with specialists, facilities, and staff to manage scheduling, clearances, and pre-op instructions, while delivering compassionate patient service.

This role requires at least two years in a medical clinic, surgical scheduling experience, and bilingual Spanish communication.

Qualifications

• Minimum two years in a medical clinic setting, preferably surgical.
• Surgery scheduling experience required.
• Knowledge of insurance basics and patient demographics processing.
• Excellent customer service and communication skills.
• Bilingual in Spanish.

Responsibilities

• Schedule, coordinate and reschedule procedures and surgeries within 7 business days.
• Coordinate clearances, labs, and ancillary testing when required.
• Verify insurance benefits and calculate patient responsibility.
• Obtain pre-certifications and authorizations from insurers.
• Provide pre-op instructions and financial counseling to patients.
• Collect payments for co-pays, deductibles, and/or co-insurances.
• Document information in the patient medical record.
• Review schedules 2 days prior for accuracy.
• Ensure all clearances and results are received and scanned.
• Communicate with physicians and staff about scheduling issues.
• Answer calls within 24 hours; provide high-level customer service.
• Provide coverage to other areas as needed.

Skills

Surgery scheduling

Customer service

Communication skills

Spanish language

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Description

The Surgery Scheduler assists all Houston Metro Urology patients as they seek treatment at our Practice, whether as a new patient, returning patient or a patient being scheduled for surgery and/or a procedure. This must be done with the utmost care and accuracy when populating the physician's schedule, coordinating with facilities, and ensuring that the patient is fully prepared for the procedure or surgery. This position will cover surgery scheduling for 2 physicians.

Essential Functions of the Role

• Schedule, coordinates and reschedules accurately and timely all procedures and surgeries as ordered by physicians within 7 business days.
• Coordinates medical and cardiac clearances, labs, and ancillary testing, if required.
• Verify insurance benefits on all procedure and surgery patients, which includes calculating patient responsibility.
• Obtains surgical and ancillary service pre-certification/prior authorization from insurance companies.
• Provides procedure and surgery information, pre-op instructions and financial counseling to patients.
• Obtains payment for patient co-pays, deductibles and/or co-insurances.
• Documents information in patient medical record for tracking purposes.
• Review procedure and surgery schedules two days prior to the scheduled procedure or surgery day, check for errors in scheduling, confirm patient instructions given, ensure payment of patient responsibilities.
• Ensure patients have clearance letters, completed tests, labs and/or imaging results are received and scanned to medical record prior to the procedure or surgery.
• Ensures that updates, cancellations, or add-ons are properly entered and completed.
• Communicates as needed with physicians and other staff about any patient concerns/issues related to procedure or surgery scheduling.
• Answers and returns phone calls promptly within 24 hours to patients, insurance companies, pre-admission testing, surgical scheduling, and physicians.
• Provides the highest level of customer service dealing with patients in a prompt, pleasant and helpful manner.
• Provide coverage to other areas as needed and perform other duties as assigned by the practice manager.

Requirements

Qualifications

• Minimum two years work experience in a medical clinic setting, preferably in a surgical practice.
• Surgery scheduling experience required.
• Basic knowledge of insurance plans, including Medicare and Medicaid.
• Ability to enter patient demographic and insurance information quickly but accurately.
• Excellent customer service and communication skills.
• Excellent organization skills to maintain multiple physician schedules together with scheduling with area healthcare facilities.
• Proficiency in computer software use, including Word, Excel and Outlook.
• Bilingual in Spanish

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• Surgery Scheduling: 2 years (Required)
• Procedure Scheduling: 1 year (Required)