Surgery Scheduler

Urology San Antonio; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Urology San Antonio is seeking an experienced Surgery Scheduler to manage surgery schedules for multiple physicians onsite, coordinating with patients, physicians, anesthesia providers, labs and other medical staff.

Responsibilities include scheduling surgeries and admissions, ensuring documentation, patient education, and liaison with Pre-Cert and billing; requires EMR and Office 365 proficiency; bilingual Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Proficiency with electronic medical record (EMR).
• Proficiency with Office 365.
• Proficiency with PDF documents.
• Working knowledge of ICD-10 and CPT coding.
• Experience verifying eligibility and benefits, referrals, and pre-authorizations.

Responsibilities

• Schedules non-clinic surgeries, admissions, and procedures for in-patient or outpatient settings.
• Coordinates with physicians, anesthesia, laboratories, and other medical staff.
• Ensures documentation is complete for orders and hospital paperwork.
• Follows up to ensure surgeries occur as scheduled and handles delays.
• Educates patients and coordinates with PCP for clearances as needed.
• Collaborates with Surgery Pre-Cert and billing for payment verification.
• Tracks scheduled cases and reports status to department management.
• Maintains digital surgery packets and uses AIDET for patient communication.

Skills

Patient & Customer Focus

Ethical Conduct

Flexibility

Initiative

Stress Management/Composure

Bilingual Spanish

Education

High School Diploma or GED

Medical Assistant certification

Tools

EMR

Office 365

PDF documents

ICD-10/CPT coding

Job description

Job Summary

Our Surgery Schedulers manage surgery schedules for multiple physicians while providing the highest levels of courtesy, respect, and customer service. This is an onsite role, and the scheduling process often involves coordinating between patients, multiple physicians, anesthesia providers, laboratories, and other medical representatives.

Duties And Essential Job Functions

• Schedules non-clinic surgeries, admissions, and procedures or specialized testing for in-patient, outpatient or ambulatory surgery centers including any associated services such as anesthesia.
• Schedules surgery in accordance with the appropriate facility and following the provider's protocol.
• Ensures proper documentation is noted for all orders pertaining to the requested surgery or admission and completes all paperwork and requirements for hospital/outpatient facility to include verifying patient consents, history and physical notes, insurance and demographic information or any other paperwork specific to facility, forwards to facility in a timely manner.
• Follows up on any outstanding issues to ensure surgery is performed at scheduled time.
• Frequent interaction with Provider to secure and/or clarify orders and other details related to surgeries.
• Educates patient to ensure they are fully informed in all aspects of the surgery, accessing clinical staff for medical issues or questions they are unable to answer.
• Coordinates with PCP for medical/cardiac clearance, if necessary. Obtains copy of results and forwards to hospital/out-patient facility, ensuring receipt in a timely manner.
• Coordinates scheduled surgeries with Surgery Pre-Cert staff for verification and obtaining all information required to ensure payment for services provided for outpatient or in-patient surgeries, procedures or specialized testing is obtained.
• Refers patient to Surgery Pre-Cert staff or CBO for financial counseling or specific financial questions
• Tracks all scheduled cases and notes any circumstances for delayed, cancelled or postponed surgeries.
• Provides reports, as requested, to department manager on status of all surgeries scheduled/cancelled.
• Maintains digital surgery packets.
• Communicates call to Physician for potential complaints in a timely manner.
• Introduces self-using AIDET skills.

Other Functions And Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure

Qualifications

Required

• High School Diploma or GED required
• Proficiency with electronic medical record (EMR)
• Proficiency with Office 365
• Proficiency with PDF documents
• Working knowledge of ICD-10 and CPT coding
• Previous experience with verification of eligibility and benefits, referrals, and pre-authorizations

Preferred

• Bilingual Spanish
• Previous surgery scheduling experience
• Medical Assistant certification