Bilingual Support Specialist (Spanish/English) - Onsite Madison

CLEAResult; Madison (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Volunteer time off

Training courses

Job summary

CLEAResult in Madison, WI is seeking a Bilingual Customer Support Specialist to assist Spanish- and English-speaking customers. In this entry‑level role, you’ll support applicants navigating program requirements and processing rebate applications with accuracy.

You’ll gain hands‑on experience in customer support, data entry, and program operations while working with a collaborative team. This onsite role requires commuting daily to the Madison office and offers growth opportunities in a

Qualifications

• 0–1 year of customer service and/or administrative experience or strong interest in learning.
• Fluently bilingual in Spanish and English.
• Bachelor’s degree preferred, but not required.
• Friendly, positive attitude with a desire to learn and grow.
• Strong verbal and written communication skills.
• Comfortable using Microsoft Office tools, especially Excel and SharePoint.
• Basic problem-solving skills and attention to detail.
• Able to commute daily to our Madison office.

Responsibilities

• Support Spanish- and English-speaking customers by phone, chat, and email.
• Help applicants understand program requirements and gather missing information.
• Review and process rebate applications following clear guidelines and instructions.
• Enter and update application information accurately in internal systems.
• Check applications and documents to make sure program requirements are met.
• Follow quality checks to ensure information is complete and accurate.
• Assist with basic troubleshooting and escalate issues when needed.
• Support team training, documentation updates, and help teammates as required.

Skills

Bilingual Spanish/English

Customer service

Attention to detail

Communication skills

Education

Bachelor's degree

Tools

Excel

SharePoint

Job description

CLEAResult in Madison, WI is seeking a Bilingual Customer Support Specialist to assist Spanish- and English-speaking customers. In this entry‑level role, you’ll support applicants navigating program requirements and processing rebate applications with accuracy.

You’ll gain hands‑on experience in customer support, data entry, and program operations while working with a collaborative team. This onsite role requires commuting daily to the Madison office and offers growth opportunities in a