Bilingual Customer Service Rep (EN/ES) – Onsite

Agility 360; Sioux City (IA); On-site; USD 23,000 - 25,000; Full time

Job summary

Agility 360 is seeking a Bilingual Customer Service Specialist for an on-site role in Dakota Dunes, SD. The position handles inbound calls, outbound inquiries and web inquiries to verify insurance with accuracy while delivering high quality service in English and Spanish.

The candidate will update databases, maintain customer relationships and support CPI product types with confidentiality. This entry-level role offers growth to permanent status, requiring strong communication skills, attention

Qualifications

• High school diploma or GED required; entry level role.
• Excellent written and verbal communication in English and Spanish.
• Strong attention to detail and ability to handle confidential information.

Responsibilities

• Handle incoming calls from borrowers, agents and lenders.
• Accurately compose written information for loan histories.
• Verify and record CPI insurance information accurately.
• Follow up to resolve customer issues and ensure quality.
• Meet productivity and quality metrics; participate in team discussions.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Attention to detail

MS Office

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Agility 360 is seeking a Bilingual Customer Service Specialist for an on-site role in Dakota Dunes, SD. The position handles inbound calls, outbound inquiries and web inquiries to verify insurance with accuracy while delivering high quality service in English and Spanish.

The candidate will update databases, maintain customer relationships and support CPI product types with confidentiality. This entry-level role offers growth to permanent status, requiring strong communication skills, attention