Bilingual Support Specialist (Spanish) – Care Coordination

Healthfirst; Connecticut; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life insurance

401k contributions

Incentives and recognition programs

Job summary

Healthfirst in Connecticut seeks a dedicated Support Coordinator to assist care/case managers with non-clinical activities, including creating cases, coordinating events, and telephonic outreach to members, providers, and community organizations. You will handle member mailings and manage authorizations in Trucare on behalf of the care team.

Responsibilities include outreach for newly enrolled members, reviewing intake documents, onboarding assessments, and documenting calls with members and

Qualifications

• High School diploma or GED.
• Experience in a customer service environment.
• Ability to manage multiple priorities in a fast-paced setting.
• Strong written and verbal communication with good grammar, spelling and punctuation.

Responsibilities

• Outreach to newly enrolled members to review services and DME.
• Review intake documents and escalate discrepancies as needed.
• Complete onboarding and assessments and identify issues needing clinical escalation.
• Initiate and finalize authorizations in Trucare for preapproved services and DMEs.
• Document calls with members and providers regarding benefits, authorizations, referrals, and grievances.
• Educate members and providers on requirements for service approvals.
• Manage a large caseload and communicate member needs to improve quality and cost outcomes.

Skills

Customer service

Communication skills

Multitasking

Medical terminology

Written communication

Bilingual English/Spanish

Education

High School diploma or GED

Associate degree/certification

Tools

Trucare

Salesforce

DocuSign

Sharepoint

MS Teams

Job description

Healthfirst in Connecticut seeks a dedicated Support Coordinator to assist care/case managers with non-clinical activities, including creating cases, coordinating events, and telephonic outreach to members, providers, and community organizations. You will handle member mailings and manage authorizations in Trucare on behalf of the care team.

Responsibilities include outreach for newly enrolled members, reviewing intake documents, onboarding assessments, and documenting calls with members and