Bilingual Support Specialist (Spanish) — Care Coordination

Healthfirst; Florida; Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) contributions

Life insurance

Employee incentives

Résumé du poste

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical activities, including creating cases, outreach to members and providers, and processing authorizations. The role requires strong communication, multitasking, and organizational skills to manage a large caseload effectively.

Responsibilities include documenting interactions, educating on service requirements, and coordinating with departments to resolve onboarding issues.

Qualifications

• High School diploma or GED required; associate degree/certification preferred.
• Experience in a customer service environment and fast-paced setting.
• Strong written and verbal communication with good grammar and punctuation.

Responsabilités

• Conduct outreaches for newly enrolled members to review services and DME.
• Review intake documents for pre-approved services and escalate discrepancies.
• Complete onboarding assessments and identify escalation needs.
• Initiate and finalize authorization in Trucare for preapproved services and DMEs.
• Document calls with members and providers regarding benefits, questions, and scheduling.

Connaissances

Customer Service

Communication

Multitasking

Writing Skills

Formation

High School diploma or GED

Associate Degree/Certification in related field

Outils

Trucare

Salesforce

SharePoint

DocuSign

Microsoft Office

MS Teams

Description du poste

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical activities, including creating cases, outreach to members and providers, and processing authorizations. The role requires strong communication, multitasking, and organizational skills to manage a large caseload effectively.

Responsibilities include documenting interactions, educating on service requirements, and coordinating with departments to resolve onboarding issues.