Bilingual Care Support Specialist (Spanish)

Healthfirst; Texas; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k contributions

Job summary

Healthfirst in Texas seeks a Support Coordinator to assist care/case managers with non-clinical activities, such as creating cases and events, and providing telephonic outreach to members, providers, and community organizations. You will support with mailings, faxes, and documentation on behalf of the care team.

The role requires strong communication, multitasking, and experience in a fast-paced environment. Knowledge of healthcare processes and case management is a plus.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Experience in fast-paced settings with multiple priorities.
• Strong verbal and written communication with good grammar and punctuation.

Responsibilities

• Conduct outreaches to newly enrolled members to review services and requests.
• Review intake documents and escalate discrepancies as needed.
• Complete Welcome Onboarding and related assessments and identify clinical escalations.
• Initiate and finalize authorizations in Trucare for preapproved services and DMEs.

Skills

Customer service

Communication

Multitasking

Telephone outreach

Documentation

Education

High School diploma or GED

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Job description

Healthfirst in Texas seeks a Support Coordinator to assist care/case managers with non-clinical activities, such as creating cases and events, and providing telephonic outreach to members, providers, and community organizations. You will support with mailings, faxes, and documentation on behalf of the care team.

The role requires strong communication, multitasking, and experience in a fast-paced environment. Knowledge of healthcare processes and case management is a plus.