Care Coordination & Member Support Specialist

Healthfirst; Tennessee; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical tasks, including case creation, event setup, and telephonic outreach to members and providers. You will document communications, manage authorizations, and educate on service requirements.

The role supports onboarding and ongoing care efforts within a fast-paced environment, requiring strong communication and organizational skills to balance multiple priorities.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Experience working in a fast-paced environment with multiple priorities.
• Strong written and verbal communication skills.

Responsibilities

• Assist care/case managers with non-clinical activities like creating cases and events.
• Provide telephonic outreach to members, providers, and community organizations.
• Handle member mailings, faxes of clinical requests and IHCPs.
• Document calls with members and providers and educate on service requirements.
• Manage a large caseload and coordinate onboarding to improve outcomes.

Skills

Customer service

Communication

Multitasking

Written communication

Education

High School Diploma

Associate Degree

Tools

Trucare

Salesforce

HHA Exchange

DocuSign

SharePoint

Microsoft Office

MS Teams

Job description

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical tasks, including case creation, event setup, and telephonic outreach to members and providers. You will document communications, manage authorizations, and educate on service requirements.

The role supports onboarding and ongoing care efforts within a fast-paced environment, requiring strong communication and organizational skills to balance multiple priorities.