Care Coordination Support Specialist

Healthfirst; Connecticut; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k contributions

Job summary

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical tasks, including creating cases and events, and telephonic outreach to members, providers, and community organizations.

Responsibilities include processing requests, authorizations, and documentation for benefits, while handling a high-volume caseload with attention to quality and cost outcomes. Strong communication and organizational skills are essential.

Qualifications

• High School diploma or GED
• Experience in a customer service environment
• Experience in a fast-paced environment with multiple priorities
• Strong written and verbal communication skills

Responsibilities

• Conduct outreaches to review services and requests
• Review intake documents for pre-approved services
• Complete Welcome Onboarding and Assessments; identify issues for escalation
• Initiate and finalize authorizations for preapproved services and DMEs
• Document calls to assist with benefits, appointments, inquiries, and grievances
• Communicate with providers on authorizations, referrals, visits, tests, and care plans
• Educate members and providers on service approval requirements
• Manage a large caseload and monitor member outcomes
• Coordinate onboarding issues with Inter/Intra-departments
• Perform additional duties as assigned

Skills

Customer Service

Multitasking

Verbal & Written Communication

Education

Associate Degree/Certification

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

MS Office

Job description

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical tasks, including creating cases and events, and telephonic outreach to members, providers, and community organizations.

Responsibilities include processing requests, authorizations, and documentation for benefits, while handling a high-volume caseload with attention to quality and cost outcomes. Strong communication and organizational skills are essential.