Bilingual Support Specialist: Care Coordination & Outreach

Healthfirst; New York (NY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

401k contributions

Life insurance

Job summary

Healthfirst in New York is seeking a Support Coordinator to assist care managers with non-clinical tasks. You will manage member outreach, document calls, and support authorization processes in Trucare.

The role requires good communication, multitasking, and knowledge of healthcare processes. At Healthfirst you’ll contribute to coordinated care and quality outcomes in a fast-paced environment.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously.
• Effective verbal and written communication skills with good grammar, spelling, and punctuation.

Responsibilities

• Conduct outreaches for newly enrolled members to review services and DME.
• Review intake documents for pre-approved services and address discrepancies.
• Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments.
• Initiate and finalize authorization in Trucare for preapproved services and DMEs.
• Handle calls to members for benefit questions, scheduling, and inquiries.
• Document calls to providers regarding authorizations, referrals, visits, tests, and care plans.
• Educate members and providers on approval requirements for service requests.
• Manage a large caseload and monitor screening to improve outcomes.
• Coordinate with other departments to resolve onboarding issues.

Skills

Customer service

Multitasking

Verbal & written communication

Bilingual English/Spanish

Medical terminology

Care/case management knowledge

Documentation

Education

Associate degree or certification in related field

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

SharePoint

Microsoft Office

Job description

Healthfirst in New York is seeking a Support Coordinator to assist care managers with non-clinical tasks. You will manage member outreach, document calls, and support authorization processes in Trucare.

The role requires good communication, multitasking, and knowledge of healthcare processes. At Healthfirst you’ll contribute to coordinated care and quality outcomes in a fast-paced environment.