Care Coordination Support Specialist

Healthfirst; New Jersey; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life insurance

401k contributions

Incentive and recognition programs

Job summary

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical activities, including case creation, event setup, and telephonic member outreach. The role supports multiple departments and ensures timely processing of member requests and documentation.

You will handle authorizations, document communications with members and providers, and contribute to maintaining accurate records across systems like Trucare and Sharepoint.

Qualifications

• High School diploma or GED equivalent is required.
• Experience working in customer service and fast-paced environments.
• Strong written and verbal communication skills are essential.

Responsibilities

• Conduct outreaches for newly enrolled members to review current and approved services, DME and additional requests.
• Review intake documents for pre-approved services and elevate discrepancies as needed.
• Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments and identify issues requiring clinical escalation to CM/PCM.
• Initiate and finalize authorization in Trucare for preapproved services and DMEs and update/discontinue authorizations as applicable.
• Handle and accurately document calls to/from members to assist with benefit questions/issues, scheduling, inquiries, service issues and grievances.

Skills

Customer Service Experience

Fast-paced Environment

Written and Verbal Communication

Education: High School Diploma

Education

High School diploma or GED equivalent

Associate Degree/Certification in a related field

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

MS Office

Excel

MS Teams

Job description

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical activities, including case creation, event setup, and telephonic member outreach. The role supports multiple departments and ensures timely processing of member requests and documentation.

You will handle authorizations, document communications with members and providers, and contribute to maintaining accurate records across systems like Trucare and Sharepoint.