Bilingual Care Support Specialist — Spanish

Healthfirst; New Jersey; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Life Insurance

Job summary

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical tasks, including creating cases and events, and performing telephonic outreach to members, providers, and community organizations.

You will handle member communications, mailings, and processing of clinical requests on behalf of managers, while maintaining compliance and documenting interactions in our system.

Qualifications

• High School diploma or GED equivalent required.
• Experience in a customer service environment.
• Ability to handle multiple priorities in a fast-paced setting.
• Strong written and verbal communication skills.

Responsibilities

• Assist care/case managers with non-clinical tasks; create cases and events.
• Provide telephonic outreach to members, providers, and community organizations.
• Process member mailings; fax clinical requests and IHCPs when needed.
• Manage large caseloads and document calls with accuracy.
• Coordinate onboarding issues cross-departmentally.
• Deliver education to members and providers on service approvals.

Skills

Customer service

Communication

multitasking

Education

High School diploma or GED

Associate Degree/Certification

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Job description

Healthfirst seeks a Support Coordinator to assist care/case managers with non-clinical tasks, including creating cases and events, and performing telephonic outreach to members, providers, and community organizations.

You will handle member communications, mailings, and processing of clinical requests on behalf of managers, while maintaining compliance and documenting interactions in our system.