Support Center Scheduler — In-Office, No Nights

Surface Experts North Fort Worth; Spokane (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full time - 40 hours

Bonus potential monthly

Paid holidays

Health Reimbursement Account

Monthly performance-based bonuses

Paid parking

Paid lunch breaks

Advancement opportunities

Low stress office environment

Job summary

Surface Experts is seeking a full-time Support Center representative in Spokane, WA. You will answer phones, emails, and Teams messages from franchisees and customers, create work orders, and schedule them. The role offers a fast-paced environment with a collaborative team.

You will work with the Support Center Team, use online software to manage details, and assist franchise owners with administrative tasks while supporting nationwide sales efforts.

Qualifications

• Requires a high school diploma or GED.
• Experience in fast-paced environments is preferred.
• Call center experience is a plus? (not mandatory)

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners.
• Schedule jobs for technicians.
• Assist franchise owners with administrative tasks.
• Use online software to manage details.
• Work closely with the Support Center Team.
• Answer questions from customers about repairs.
• Support salespeople in the field nationwide.
• Participate in regular meetings and trainings.

Skills

Fast-paced environment

Call Center experience

Excellent communication

Education

High School Diploma or GED

Job description

Surface Experts is seeking a full-time Support Center representative in Spokane, WA. You will answer phones, emails, and Teams messages from franchisees and customers, create work orders, and schedule them. The role offers a fast-paced environment with a collaborative team.

You will work with the Support Center Team, use online software to manage details, and assist franchise owners with administrative tasks while supporting nationwide sales efforts.