Bilingual Store Leader: Drive Sales & Service

3M HEALTHCARE; Dayton (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive wages

401(k) plan

Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in the United States is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. This role will lead the team during the Store Manager’s absence and may work opposing shifts.

The position emphasizes customer service excellence, staffing during peak hours, recruiting and coaching, and ensuring accurate processing of returns, invoices, and shipments. Bilingual candidates are encouraged to apply.

Qualifications

• Required: Sales Specialist Training
• Required: Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends, etc.)
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts in the United States is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. This role will lead the team during the Store Manager’s absence and may work opposing shifts.

The position emphasizes customer service excellence, staffing during peak hours, recruiting and coaching, and ensuring accurate processing of returns, invoices, and shipments. Bilingual candidates are encouraged to apply.