Bilingual Staffing & Client Relations Manager

SURGE Staffing; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Surge Staffing is seeking a Bilingual Workforce Manager to oversee staffing operations for a major client. The role requires strong leadership, client relationship-building, and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate is fluent in English and Spanish, highly organized, and experienced in recruiting, onboarding, and workforce management. This position emphasizes cross-functional collaboration and business development opportunities within the

Qualifications

• Bilingual in English and Spanish required — must be able to speak, read, and write in both languages.
• High school diploma required; bachelor’s degree or equivalent business experience preferred.
• 1–2 years of supervisory experience or 3–5 years of experience in staffing, recruiting, customer service, sales, or a related industry.
• Previous staffing, branch management, workforce management, or supervisory experience preferred.

Responsibilities

• Partner with clients to understand staffing needs and provide qualified, reliable talent.
• Manage the recruiting, scheduling, onboarding, orientation, and placement of temporary employees.
• Match employee skills and experience with client requirements to ensure quality placements.
• Build and maintain strong client relationships through consistent communication and exceptional customer service.
• Conduct client meetings, follow up on staffing needs, and proactively address concerns or service issues.
• Support business development through skill-sourcing calls, client outreach, sales presentations, and identifying additional staffing opportunities.
• Present and promote available workforce solutions, including HR services, payroll, assessments, training, and other staffing services.
• Monitor employee attendance, performance, productivity, and quality standards.
• Coach, counsel, and recognize temporary employees to encourage engagement, retention, and job satisfaction.
• Implement client-specific recruiting, training, orientation, recognition, and retention programs.
• Maintain accurate employee and client records, staffing reports, and sales/service activity reports.
• Review and reconcile invoices and assist with account profitability and collections as needed.
• Address employee and client issues promptly and professionally.
• Assist with unemployment and workers’ compensation claims when needed.
• Coordinate with staffing vendors and support vendor management programs as required.
• Supervise and provide guidance to Workforce Staffing Specialists and Workforce Supervisors as needed.
• Step in to perform staffing, recruiting, supervisory, and workforce management duties when necessary.
• Follow all company policies, procedures, and quality standards.
• Perform other duties as needed to support successful staffing operations.

Skills

Bilingual in English and Spanish

Leadership

Customer service

Communication skills

Education

High School Diploma

Bachelor’s degree or equivalent business experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet-based systems

Job description

Surge Staffing is seeking a Bilingual Workforce Manager to oversee staffing operations for a major client. The role requires strong leadership, client relationship-building, and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate is fluent in English and Spanish, highly organized, and experienced in recruiting, onboarding, and workforce management. This position emphasizes cross-functional collaboration and business development opportunities within the