Bilingual Banking Specialist: Sales, Service & Digital

M&T Bank Corporation; Holyoke (MA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation is seeking a Teller to support branch customers with service and sales, helping them explore Consumer and Business Banking solutions and using digital tools. The role emphasizes friendly, accurate service and meeting customer needs in a fast-paced environment.

The position requires strong communication, a high school diploma or GED, and at least one year of retail or customer service experience. Bilingual abilities are a plus in serving a diverse community.

Qualifications

• High school diploma or GED required.
• At least 1 year of retail sales or customer service experience.
• Ability to communicate clearly in English and another language.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers and promote digital capabilities in interactions.
• Handle customer transactions and service activities, including overdraft reviews.
• Follow the bank's sales process and provide customer-focused advice.
• Refer complex needs to appropriate partners and document interactions.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Bilingual communication

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Teller to support branch customers with service and sales, helping them explore Consumer and Business Banking solutions and using digital tools. The role emphasizes friendly, accurate service and meeting customer needs in a fast-paced environment.

The position requires strong communication, a high school diploma or GED, and at least one year of retail or customer service experience. Bilingual abilities are a plus in serving a diverse community.