Bilingual Spanish/English Support Specialist

Teleperformance USA; Kansas; Remote; USD 30,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a bilingual Spanish/English Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professionalism in a fast-paced environment.

You will use web-based tools to resolve inquiries, protect customer information, and aim for first-call resolution while delivering a seamless customer experience. This position requires residency in eligible states and offers opportunities for growth within TP.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Bilingual Spanish/English

Customer service

Typing 25 wpm

Windows-based systems

English/Spanish communication

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a bilingual Spanish/English Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professionalism in a fast-paced environment.

You will use web-based tools to resolve inquiries, protect customer information, and aim for first-call resolution while delivering a seamless customer experience. This position requires residency in eligible states and offers opportunities for growth within TP.