Bilingual Spanish/English Customer Support Pro — Remote

Teleperformance USA; Nebraska; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist who will be a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, strong typing (25 wpm), and comfort with Windows-based systems.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• High School Diploma or equivalent.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service experience

Typing 25 wpm

Windows basics

18+ years old

Education

High School diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist who will be a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, strong typing (25 wpm), and comfort with Windows-based systems.