Bilingual Spanish/English Support Specialist - Remote

Teleperformance USA; Mississippi; Remote; USD 17,000 - 22,000; Full time

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism. This role is in a high-velocity environment offering virtual work options and a comprehensive benefits framework.

Responsibilities include resolving inquiries, active listening, and maintaining confidentiality of customer information while aiming for first-call resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required
• We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Skills

Bilingual (Spanish/English)

Customer service

Typing 25 wpm

Windows familiarity

Sales experience

18+ years old

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism. This role is in a high-velocity environment offering virtual work options and a comprehensive benefits framework.

Responsibilities include resolving inquiries, active listening, and maintaining confidentiality of customer information while aiming for first-call resolution.