Bilingual Spanish/English Customer Service Associate Hybrid

PSEG Long Island LLC; Melville (NY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Paid time off

Job summary

PSEG Long Island is seeking a Customer Service Associate for our Melville, NY call center. The role starts onsite for up to 12 months, then transitions to a hybrid schedule with at least three onsite days per week.

You will handle inbound calls, explain bills, collect payments, and ensure first-contact resolution while upholding a strong standard of customer service. Ideal candidates will have a High School Diploma or GED, strong communication skills, accurate data entry and the ability to work

Qualifications

• High school diploma or GED required or equivalent.
• Strong customer service and communication skills.
• Accurate data entry and basic math abilities.
• Proficient typing and grammar; Windows computer literacy.
• Spanish language skills are a plus.

Responsibilities

• Answer inbound calls in a fast-paced call center.
• Explain bills, take payments and meter readings, and set up payment arrangements.
• Analyze accounts using web-based tools and resolve issues on first contact.
• Meet prescribed telephone and customer satisfaction goals.
• Assist and guide other staff in proper call-center duties.

Skills

Strong customer service

Typing

Data entry

Windows OS

Spanish (desired)

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

PSEG Long Island is seeking a Customer Service Associate for our Melville, NY call center. The role starts onsite for up to 12 months, then transitions to a hybrid schedule with at least three onsite days per week.

You will handle inbound calls, explain bills, collect payments, and ensure first-contact resolution while upholding a strong standard of customer service. Ideal candidates will have a High School Diploma or GED, strong communication skills, accurate data entry and the ability to work