Bilingual Customer Service Rep: English + Spanish (Part-Time)

Con Edison; New York (NY); Hybrid; USD 27,552 - 34,440; Part time

Job summary

Con Edison is seeking a part-time Bilingual Customer Service Representative in New York. This role involves assisting customers with their inquiries related to electric and gas services, requiring bilingual proficiency in English and at least one additional language such as Polish or Spanish. A High School Diploma is required, and applicants must be able to complete part-time training. The position offers a hybrid work schedule, with responsibilities including direct customer interaction and usage of computer systems for account management.

Qualifications

• Ability to follow direction and collaborate effectively.
• Must interact with customers in a productive and professional manner.
• Outstanding service in every customer encounter.

Responsibilities

• Assist customers with electric and/or gas emergencies.
• Utilize computer systems for customer account transactions.
• Analyze customer accounts for billing inquiries.

Skills

Bilingual in English and Polish

Bilingual in English and Russian

Bilingual in English and Cantonese

Bilingual in English and Mandarin

Bilingual in English and Korean

Bilingual in English and Spanish

Customer service skills

PC-based information systems proficiency

Education

High School Diploma/GED

Job description

Con Edison is seeking a part-time Bilingual Customer Service Representative in New York. This role involves assisting customers with their inquiries related to electric and gas services, requiring bilingual proficiency in English and at least one additional language such as Polish or Spanish. A High School Diploma is required, and applicants must be able to complete part-time training. The position offers a hybrid work schedule, with responsibilities including direct customer interaction and usage of computer systems for account management.