Bilingual CSR (Polish/Spanish) - Part-Time, Hybrid

Consolidated Edison Company of New York; New York (NY); Hybrid; USD 20,664 - 34,440; Part time

Job summary

Consolidated Edison Company of New York is seeking a part-time Customer Service Representative in New York City. This role involves assisting customers with various inquiries, particularly regarding electric and gas emergencies. Candidates must be bilingual in English and at least one additional language such as Polish or Spanish. The position offers a hybrid work schedule, and applicants are required to attend training at multiple locations. Physical demands include operating a computer and phone for extended periods.

Qualifications

• Demonstrated ability to follow direction and collaborate effectively within team environments.
• Ability to interact with customers over the phone in a professional manner.
• Capable of providing outstanding service in every customer encounter.

Responsibilities

• Assist customers with inquiries, including emergencies and billing explanations.
• Utilize computer systems to access and input customer data.
• Analyze billing inquiries to resolve customer issues.
• Work part-time as a Customer Service Representative.
• Participate in training at various locations.

Skills

Bilingual in English and Polish

Bilingual in English and Russian

Bilingual in English and Cantonese

Bilingual in English and Mandarin

Bilingual in English and Korean

Bilingual in English and Spanish

Customer service skills

PC-based information systems proficiency

Education

High School Diploma/GED

Job description

Consolidated Edison Company of New York is seeking a part-time Customer Service Representative in New York City. This role involves assisting customers with various inquiries, particularly regarding electric and gas emergencies. Candidates must be bilingual in English and at least one additional language such as Polish or Spanish. The position offers a hybrid work schedule, and applicants are required to attend training at multiple locations. Physical demands include operating a computer and phone for extended periods.