Bilingual Customer Support Specialist — Spanish

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 27,000 - 32,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a bilingual Customer Service Representative I (Spanish/English) to provide multi-channel support. The role focuses on accurate, courteous service across calls, email, and web chat while guiding customers through transaction processing and related issues.

Responsibilities include case logging, data integrity checks, and collaborating to resolve processing errors in line with program guidelines.

Qualifications

• Fluent in English and Spanish required.
• 0–2 years of call center experience preferred.
• 0–2 years of customer service or related support experience.
• Ability to obtain and maintain a security clearance.

Responsibilities

• Provide routine inbound/outbound call, email, and web chat support with courteous, accurate service.
• Perform back-office tasks to support operations and program requirements.
• Assist with processing origination and disbursement transactions for customers.
• Help identify and resolve processing issues and data corrections.
• Log and update cases documenting customer interactions via phone, email, or web chat.

Skills

Bilingual Spanish/English

Customer service

Call center

Case logging

Documentation

Transaction processing

Data integrity

Status research

SLA adherence

Written communication

Education

High school diploma or GED

Job description

ASM Research, An Accenture Federal Services Company, is seeking a bilingual Customer Service Representative I (Spanish/English) to provide multi-channel support. The role focuses on accurate, courteous service across calls, email, and web chat while guiding customers through transaction processing and related issues.

Responsibilities include case logging, data integrity checks, and collaborating to resolve processing errors in line with program guidelines.