Bilingual Spanish Customer Service Specialist

ASM Research, An Accenture Federal Services Company; Salt Lake City (UT); On-site; USD 27,000 - 32,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Customer Service Representative I – Bilingual (Spanish) to provide multi-channel support including calls, email, and web chat. The role emphasizes accurate processing, issue resolution, and adherence to program guidelines in a government-related environment.

The ideal candidate will be fluent in English and Spanish, possess strong communication skills, and demonstrate the ability to maintain quality service under high call volumes

Qualifications

• Fluent in English and Spanish; able to communicate clearly.
• 0 to 2 years of call center experience.
• 0 to 2 years of customer service or related support experience.
• Ability to obtain and maintain a security clearance.
• Strong written and verbal communication skills.
• Ability to work well under high call volume.

Responsibilities

• Provide routine inbound/outbound calls, email, and web chat support with courteous, accurate service.
• Perform back-office support and assist with program requirements.
• Help customers submit and process origination and disbursement transactions.
• Assist with award origination and disbursement processing and issue resolution.
• Conduct outreach to resolve batch edits, processing errors, and data issues.
• Monitor batch processing issues and follow up on resolution activities.
• Log new cases and update existing cases in the web-based agent desktop.
• Link phone communications to open cases and manage notes.

Skills

Strong communication

Bilingual Spanish

Customer service

Active listening

Education

High school diploma or GED

Job description

ASM Research, An Accenture Federal Services Company is seeking a Customer Service Representative I – Bilingual (Spanish) to provide multi-channel support including calls, email, and web chat. The role emphasizes accurate processing, issue resolution, and adherence to program guidelines in a government-related environment.

The ideal candidate will be fluent in English and Spanish, possess strong communication skills, and demonstrate the ability to maintain quality service under high call volumes