Bilingual Spanish Customer Service Associate

Foundever; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a global leader in customer experience, where your bilingual skills in Spanish and English will shine. As a Customer Service Representative, you will play a crucial role in enhancing customer interactions and satisfaction across various healthcare services. Enjoy a flexible remote work environment, comprehensive benefits, and ongoing training to help you thrive in your role. This position offers a competitive hourly wage with weekends off, making it an excellent opportunity for those looking to make a meaningful impact in customer service.

Benefits

100% paid training

Health, dental, and vision insurance

401(k) matching

Paid time off

Employee Assistance Program (EAP)

Opportunities for bonuses

Flexible work environment

Ongoing training and skill development

Provided equipment

Qualifications

• Must be fluent in both Spanish and English for effective communication.
• Strong listening and communication skills are essential.

Responsibilities

• Assist Spanish and English-speaking customers with inquiries and issues.
• Ensure customer satisfaction through effective communication.

Skills

Fluent in Spanish

Fluent in English

Excellent communication skills

Multitasking abilities

Customer service experience

Education

High school diploma or GED

Job description

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Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

As a Spanish Bilingual Customer Service Representative, you will play a vital role in assisting both Spanish and English-speaking customers for some of the best Healthcare lines of business. Fluency in both languages is essential as you will be responsible for addressing customer inquiries, troubleshooting issues, sharing product and service information, and ensuring exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!

Why You Should Join Us

• $14/h
• Work Monday to Friday and have weekends off!
• The flexibility of a remote work environment
• 100% paid training
• We provide the equipment!
• Ongoing training and skill development
• Comprehensive Benefits that include 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth
• Employee Assistance Program (EAP)

What We Are Looking For

Excellent listening and communication skills both written and verbal

Ability to multitask and navigate between screens efficiently while assisting customer

Enjoys working independently or with a team

Must be 18+ years of age

High school diploma (or GED equivalent)

Must pass a criminal background

Key Skills

Speak and write both Spanish and English fluently

Handle inbound customer service calls

Understanding and striving to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

Ability to navigate system tools to search for answers & information

Home Setup Requirements

A hardwired connection with an internet Speed of 25.0 Mbps download speed and 5.0 Mbps upload speed

A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.