Bilingual Spanish Customer Service Associate

Sitel Group; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Spanish Bilingual Customer Service Representative, where your language skills will shine! You will assist both Spanish and English-speaking customers in the healthcare sector, ensuring their inquiries are addressed with care and professionalism. Enjoy the flexibility of a remote work environment, comprehensive benefits, and a supportive team culture that values your contributions. This role offers not just a job, but a chance to make a meaningful impact on customer experiences. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you!

Benefits

100% paid training

Flexible remote work environment

Comprehensive benefits including health and dental

401(k) matching

Paid time off

Opportunities for bonuses

Employee Assistance Program (EAP)

Qualifications

• Must be 18+ years of age.
• Ability to multitask and navigate between screens efficiently.

Responsibilities

• Assist Spanish and English-speaking customers with inquiries.
• Troubleshoot issues and ensure customer satisfaction.

Skills

Fluent in Spanish

Fluent in English

Excellent communication skills

Customer service experience

Multitasking ability

Education

High school diploma or GED

Job description

Spanish Bilingual Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

As a Spanish Bilingual Customer Service Representative, you will play a vital role in assisting both Spanish and English-speaking customers for some of the best Healthcare lines of business. Fluency in both languages is essential as you will be responsible for addressing customer inquiries, troubleshooting issues, sharing product and service information, and ensuring exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!

Why You Should Join Us

• $14/h
• Work Monday to Friday and have weekends off!
• The flexibility of a remote work environment
• 100% paid training
• We provide the equipment!
• Ongoing training and skill development
• Comprehensive Benefits that include 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth
• Employee Assistance Program (EAP)

What We Are Looking For

• Excellent listening and communication skills both written and verbal

• Ability to multitask and navigate between screens efficiently while assisting customer

• Enjoys working independently or with a team

• Must be 18+ years of age

• High school diploma (or GED equivalent)

• Must pass a criminal background

Key Skills

• Speak and write both Spanish and English fluently

• Handle inbound customer service calls

• Understanding and striving to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice, chat, and/or email communications

• Ability to navigate system tools to search for answers & information

Home Setup Requirements

• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 5.0 Mbps upload speed

• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.