Remote Bilingual (Spanish) Customer Service Agent – Healthcare Company

Ezarly; United States; Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is looking for a highly skilled bilingual Customer Service Agent to provide exceptional support in a remote setting. This role involves delivering first-call resolutions and assisting customers with inquiries about products and services. You'll thrive in a fast-paced environment, demonstrating patience and strong problem-solving abilities. With flexible scheduling and a comprehensive certification program, this opportunity allows you to work with a leading healthcare company while enjoying competitive compensation and benefits. If you're passionate about customer service and ready to make a difference, this role is perfect for you.

Benefits

Flexible scheduling

Remote work arrangements

Comprehensive certification program

Competitive compensation and benefits package

Qualifications

• Bilingual in English and Spanish with strong communication skills.
• Ability to work independently and manage customer inquiries effectively.

Responsibilities

• Deliver first-call resolution with white-glove service to customers.
• Respond to customer inquiries and provide product information.

Skills

Fluency in English

Fluency in Spanish

Excellent communication skills

Customer service skills

Problem-solving skills

Ability to manage stress

Tools

USB headset with microphone

Call center noise-cancelling phone

Job description

Job Description

We are seeking a highly skilled and bilingual (Spanish) Customer Service Agent to provide exceptional support to customers of a leading healthcare company. As an agent, you will deliver first-call resolution with white-glove service, respond to customer inquiries, resolve issues, and provide product information. This is a remote position that offers flexible scheduling and a range of benefits.

Key Responsibilities:

• Deliver first-call resolution with white-glove service to customers
• Respond to customer inquiries
• Assist customers with service questions and provide information on products and services

Requirements:

• Fluency in both English and Spanish
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage stress
• Patience, empathy, and strong problem-solving skills
• Ability to work independently and as part of a team
• Reliable internet connection and quiet workspace
• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (some clients have weekend requirements)

Technical Requirements:

• Minimum computer specifications or better as needed by the client (laptop or desktop)
• USB headset with microphone (required for certification training)
• Hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Phone service
• Call center noise-cancelling phone (must be purchased by the representative)

What We Offer:

• Flexible scheduling and remote work arrangements
• Opportunity to work with a leading healthcare company
• Comprehensive certification program
• Competitive compensation and benefits package