Bilingual Spanish Customer Care Specialist

Alorica Inc.; El Paso (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision

PTO

Daily/Weekly pay

401K retirement plan

Leadership programs

Tuition reimbursement

Employee discounts

Employee assistance program

Additional voluntary benefits

Job summary

Alorica Inc. in El Paso, TX is hiring a Bilingual Customer Service Representative to work onsite full-time. The role requires bilingual English/Spanish communication and will involve resolving customer issues and maintaining records. The position offers competitive pay and standard benefits.

The ideal candidate has a high school diploma or GED, a minimum of 6 months in customer service, and strong MS Office skills, with a focus on clear, courteous communication and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish proficiency required.
• Minimum 6 months of customer service experience.
• Strong computer navigation skills and MS Office familiarity.
• Excellent oral and written communication abilities.
• Strong listening and comprehension skills.
• Professional and courteous demeanor.
• Customer oriented mindset; Bilingual certification required.

Responsibilities

• Assist customers with issues and concerns during product/service use.
• Document call-related information for auditing and reporting.
• Maintain and update customer information as needed.
• Upsell current customers on new or enhanced services.

Skills

Bilingual English/Spanish

Customer service experience

Computer navigation

Microsoft Office

Excellent oral and written comms

Listening/comprehension

Professional and courteous

Customer oriented

Bilingual Certification

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Alorica Inc. in El Paso, TX is hiring a Bilingual Customer Service Representative to work onsite full-time. The role requires bilingual English/Spanish communication and will involve resolving customer issues and maintaining records. The position offers competitive pay and standard benefits.

The ideal candidate has a high school diploma or GED, a minimum of 6 months in customer service, and strong MS Office skills, with a focus on clear, courteous communication and customer satisfaction.