Bilingual Spanish Customer Service Representative

Alorica Inc.; El Paso (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision

PTO

Daily/Weekly pay

401K retirement plan

Leadership programs

Tuition reimbursement

Employee discounts

Employee assistance program

Additional voluntary benefits

Job summary

Alorica Inc. in El Paso, TX is hiring a Bilingual Customer Service Representative to work onsite full-time. The role requires bilingual English/Spanish communication and will involve resolving customer issues and maintaining records. The position offers competitive pay and standard benefits.

The ideal candidate has a high school diploma or GED, a minimum of 6 months in customer service, and strong MS Office skills, with a focus on clear, courteous communication and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish proficiency required.
• Minimum 6 months of customer service experience.
• Strong computer navigation skills and MS Office familiarity.
• Excellent oral and written communication abilities.
• Strong listening and comprehension skills.
• Professional and courteous demeanor.
• Customer oriented mindset; Bilingual certification required.

Responsibilities

• Assist customers with issues and concerns during product/service use.
• Document call-related information for auditing and reporting.
• Maintain and update customer information as needed.
• Upsell current customers on new or enhanced services.

Skills

Bilingual English/Spanish

Customer service experience

Computer navigation

Microsoft Office

Excellent oral and written comms

Listening/comprehension

Professional and courteous

Customer oriented

Bilingual Certification

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position: Bilingual Customer Service Representative

Location: Onsite at 1440 Goodyear Dr El Paso TX 79936

Terms: Full-time

Bilingual Certification Required At Time Of Interview

Pay: $18/hr

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

But that's not all we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED
• Bilingual English/Spanish
• 6 Months customer service experience is required
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• Bilingual Certification Required

Work Environment

• Regular work performed in a climate-controlled, call-center environment
• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against based on disability.