Bilingual Spanish CSR: On-Site Milford OH

RDI Corporation; Milford (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

RDI Corporation in Milford, OH seeks a Customer Service Representative to deliver high-quality support via phone, email, and chat, ensuring a positive experience for clients.

You will document interactions in internal systems, follow established scripts, and collaborate with teammates to resolve issues and meet performance targets.

A high school diploma and customer service experience preferred; on-site role offering a full-time schedule in a collaborative, growth-minded environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call center preferred.
• Strong verbal and written communication skills.
• Ability to use CRM tools and contact center technology.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Resolve inquiries and provide accurate information to ensure a positive service experience.
• Document interactions in internal systems and follow scripts.
• Collaborate with team to escalate complex cases and improve processes.

Skills

Customer Service

Customer Experience

Customer Support

Communication

CRM tools

Education

High school diploma

Tools

CRM software

Job description

RDI Corporation in Milford, OH seeks a Customer Service Representative to deliver high-quality support via phone, email, and chat, ensuring a positive experience for clients.

You will document interactions in internal systems, follow established scripts, and collaborate with teammates to resolve issues and meet performance targets.

A high school diploma and customer service experience preferred; on-site role offering a full-time schedule in a collaborative, growth-minded environment.