Bilingual Spanish CSR — Inbound Call Center Pro

Direct Staffing Inc; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

A leading staffing agency is looking for inbound customer service representatives in Jacksonville, Florida. Candidates should have at least 2 years of experience in a call center environment and be proficient in Spanish. The role involves receiving calls, researching issues, and providing top-notch service while managing multiple systems. Ideal candidates will possess a passion for customer service and have reliable transportation, as public transit is not available. Join a dynamic team focused on delivering excellent customer experiences.

Qualifications

• 2 years of CSR Call Center Experience within last 3 years.
• Reliable transportation (No public transit available).
• Medical terminology experience is preferred.

Responsibilities

• Receive calls from policy holders and agents.
• Research complex issues on behalf of the customer.
• Provide excellent customer service while documenting calls.

Skills

Customer Service

Multi-tasking

Technical Savvy

Spanish Language

Job description

A leading staffing agency is looking for inbound customer service representatives in Jacksonville, Florida. Candidates should have at least 2 years of experience in a call center environment and be proficient in Spanish. The role involves receiving calls, researching issues, and providing top-notch service while managing multiple systems. Ideal candidates will possess a passion for customer service and have reliable transportation, as public transit is not available. Join a dynamic team focused on delivering excellent customer experiences.