Bilingual Spanish Banking Specialist (Branch)

M&T Bank; Frederick (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank in Frederick, MD is seeking a front-line Teller to support branch operations, provide customer service, and promote digital banking solutions. The role emphasizes sales-through-service and maintaining excellent customer relationships.

The position requires a high school diploma or GED plus at least 1 year in retail sales, call center, or customer service. Strong communication and time-management skills are essential.

Qualifications

• High school diploma or GED with 1 year of proven retail sales, call center, customer service, or telesales experience.
• Ability to fluently communicate both verbally and in writing with bank customers in English and a second language.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Engage customers to use digital capabilities and meet banking needs.
• Explain loan application decision criteria at a high level.
• Provide servicing support and identify opportunities to solve banking needs.
• Follow the bank's sales process and log interactions accurately.
• Proactively reach out to retain and expand relationships.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Bilingual English/second language

Education

High school diploma or GED

Job description

M&T Bank in Frederick, MD is seeking a front-line Teller to support branch operations, provide customer service, and promote digital banking solutions. The role emphasizes sales-through-service and maintaining excellent customer relationships.

The position requires a high school diploma or GED plus at least 1 year in retail sales, call center, or customer service. Strong communication and time-management skills are essential.