Bilingual Banking Pro: Customer Experience & Solutions

M&T Bank; Frederick (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Job summary

M&T Bank in Frederick, MD is seeking a Teller to support branch operations and enhance customer experiences. The role emphasizes sales, service, and digital engagement for Consumer and Business Banking clients, handling appointments and walk-ins, and referring complex needs to specialists.

Responsibilities include educating customers on banking solutions, promoting digital tools, and maintaining accurate records while upholding regulatory and internal controls.

Qualifications

• Strong communication and interpersonal skills.
• Ability to interact with diverse customers in a retail banking setting.
• Proven time management and organizational abilities.
• Proficiency with internet-based technology.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Engage customers to promote digital banking capabilities.
• Complete servicing tasks for customer relationships.
• Adhere to sales processes and provide customer-focused guidance.
• Resolve complaints and log interactions in the system.

Education

High School Diploma

Job description

M&T Bank in Frederick, MD is seeking a Teller to support branch operations and enhance customer experiences. The role emphasizes sales, service, and digital engagement for Consumer and Business Banking clients, handling appointments and walk-ins, and referring complex needs to specialists.

Responsibilities include educating customers on banking solutions, promoting digital tools, and maintaining accurate records while upholding regulatory and internal controls.